Customer Service

For any questions please contact us at and we will get back to you within 24 hours.

Our operating hours are Monday to Friday, 9am to 5pm CET.

Holidays :
Tag der Deutschen Einheit: 03.10.2021 (Sonntag)
1. Weihnachtsfeiertag: 25.12.2021 (Samstag)
2. Weihnachtsfeiertag: 26.12.2021 (Sonntag)
Feiertage in Berlin 2022
Neujahr: 01.01.2022 (Samstag)
Internationaler Frauentag: 08.03.2022 (Dienstag)
Karfreitag: 15.04.2022 (Freitag)
Ostern - Ostermontag: 18.04.2022 (Montag)
1. Mai - Tag der Arbeit: 01.05.2022 (Sonntag)
Christi Himmelfahrt: 26.05.2022 (Donnerstag)
Pfingsten - Pfingstmontag: 06.06.2022 (Montag)
Tag der Deutschen Einheit: 03.10.2022 (Montag)
1. Weihnachtsfeiertag: 25.12.2022 (Sonntag)
2. Weihnachtsfeiertag: 26.12.2022 (Montag)

Can I cancel my order ?
Orders are processed automatically and unfortunately it is not possible to cancel an order that has already been confirmed. However, you can return your order at any time in accordance with our cancellation policy.

Didn't received the orderconfirmation after 24h ?
Check your spam folder.
If the problem persists, please email us at

Technical support :
Our website is best viewed with the latest version of the most popular browsers.
Make sure you have the latest version of the browsers you use most often installed.

  • If you are having navigation problems, we recommend the following:
    - remove cookies and temporary files from your computer
    - make sure that Javascript is enabled.
  • If the problem persists, please contact us with the following information:
    - Your operating system (Windows Vista, Mac OS X etc.)
    - Internet browser and version (Internet Explorer 9, Firefox, Safari,...)
    - The URL you tried to access (e.g.:

Questions about sustainability:
Please contact us directly via !

Career questions:
For career questions, send your application to !